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An industry leader providing comprehensive ICT (Information Communications Technology) solutions, and Systems Integrator to help clients achieve business objectives. Their solutions are specialized in IT Security, Communication Networks, and IT Infrastructure Management.
About the Role
To deliver comprehensive technical support in both hardware and software issues ensuring promt problem resolution action. Additionally, adeptly troubleshooting a diverse range of IT concerns spanning from software glitches to hardware malfunctions and maintaining records of all support interaction and providing effecient customer service.
About You
Ideally considers candidates with the following:
Proven experience in IT Helpdesk Support/IT Support - Troubleshooting of IT related problems from in-house software to hardware, such as desktop/laptops, printers, to MS office
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups
With ITIL Foundation background /certifications is a preference
Strong Customer Service, Communication and Documentation skills
